A short true story:
I ordered a pizza to be delivered. The pizzeria said it would take 40 minutes. An hour passed, so I called the pizzeria. It seems the delivery person is new to the job, and I guess is also new to the city I live in. Perhaps she is illiterate, too. Apparently she had been trying to deliver the pizza to several locations other than my address. She was told the correct address, but simply took my pizza elsewhere, apparently to homes that hadn't ordered pizza. I was assured the pizza was on the way. Another 30 minutes passed, and then, finally, the delivery person showed up with a pizza.
I was about to get loud and I intended to refuse to pay for the pizza, but then I thought I'd try a different strategy. In an effort to shame the delivery person, I simply asked the question:
"Do you think it's still hot?"
She answered, unhesitatingly and with no sense that anything had gone wrong:
"Probably... a little bit."
At that moment, she won. I gave her a large tip and took the cold pizza.
Spiros, 0; Incompetent Pizza Delivery Person, 1.